FREQUENTLY ASKED QUESTIONS
1- HOW DO I BOOK A CLEANER?
In order to book a cleaner or service, you will need to email (email@example.com) or Call 0406188182 mentioning the services you need.
2- WHY DO I NEED A BOOKING FEE? AND IS IT REFUNDABLE?
You need a booking fee to secure the booking and that fee will go towards the cleaning you book. Yes we will be able to cancel and refund the job considering you have notified us of this cancellation 48 hours prior to the selected clean date. If we have been notified of this any later, unfortunately a refund is not offered.
3- CAN I RESCHEDULE THE SERVICE?
Yes, this is fine to do considering we have been notified 48 hours before the scheduled clean. If we have been notified any later, you may be subject to a rescheduling fee of $15.00
4- DOES THE CLEANER HAVE ALL THE REQUIRED CLEANING PRODUCTS AND EQUIPMENT?
Yes, our cleaners are equipped with hospital grade chemicals and professional accessories to complete the task at hand. You will not be required to provide any cleaning products.
5- IF I BOOK AGAIN WILL I HAVE THE SAME CLEANER?
Yes, that is completely fine. We have the information on whom cleaned your premises previously. If you decide to book again with us, the cleaner that previously cleaned your premises will automatically be assigned to the job unless they're not working with us anymore.
6- WHAT KIND OF PAYMENTS DO YOU ACCEPT?
For your convenience we have EFTPOS or you can deposit to our account.